1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legal agreement between you ("Patient," "you," or "your") and Go4Health Global Ltd. ("Go4Health," "we," "our," or "us") regarding your use of our medical tourism services.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms specific to particular services.
Important Notice
If you do not agree with any part of these Terms, you must not use our services. Your continued use of our services after any modifications to these Terms constitutes acceptance of the modified terms.
2. Our Services
2.1 Medical Tourism Facilitation
Go4Health Global provides medical tourism facilitation services, including but not limited to:
- Medical consultations and treatment coordination
- Hospital and healthcare provider partnerships
- Travel planning and logistics coordination
- Visa assistance and documentation support
- Accommodation and transportation arrangements
- Translation and interpretation services
- Post-treatment follow-up coordination
- Medical record management and transfer
2.2 Service Limitations
We are NOT:
- A healthcare provider or medical practitioner
- An insurance company or financial institution
- A travel agency (though we coordinate travel)
- Responsible for medical outcomes or treatment results
- A guarantor of visa approvals or travel permissions
2.3 Service Scope
Our role is strictly limited to facilitating connections between patients and healthcare providers. All medical decisions, diagnoses, treatments, and procedures are performed by independent healthcare professionals and facilities.
3. Patient Responsibilities
3.1 Accurate Information
You must provide complete, accurate, and truthful information regarding:
- Medical history and current health conditions
- Medications and allergies
- Previous treatments and surgeries
- Personal identification and contact details
- Insurance coverage and financial capabilities
3.2 Medical Compliance
- Follow all pre-treatment instructions and preparations
- Attend all scheduled appointments and consultations
- Comply with post-treatment care instructions
- Maintain regular communication with healthcare providers
- Report any complications or concerns immediately
3.3 Travel Compliance
- Obtain necessary visas and travel documents
- Maintain valid passport and identification
- Comply with destination country laws and regulations
- Purchase recommended travel and medical insurance
- Follow travel safety guidelines and recommendations
3.4 Financial Obligations
- Pay all fees and charges as agreed
- Provide accurate payment information
- Notify us immediately of any payment issues
- Understand that medical costs may vary from estimates
4. Medical Disclaimers
4.1 No Medical Advice
Go4Health Global does not provide medical advice, diagnoses, or treatment recommendations. All medical information we provide is for educational purposes only and should not be considered medical advice.
4.2 Treatment Outcomes
We make no guarantees regarding:
- Treatment success or specific medical outcomes
- Recovery time or healing processes
- Absence of complications or side effects
- Compatibility with existing medical conditions
- Long-term health impacts
4.3 Independent Healthcare Providers
All healthcare providers in our network are independent professionals. We do not control their medical practices, decisions, or procedures. Patients enter into separate agreements with healthcare providers for medical services.
4.4 Emergency Situations
In medical emergencies, patients should contact local emergency services immediately. Our emergency support is supplementary and should not delay appropriate medical intervention.
5. Payment Terms
5.1 Service Fees
- Consultation Fees: Due at time of service booking
- Coordination Fees: Paid according to agreed schedule
- Medical Costs: Paid directly to healthcare providers
- Travel Costs: Paid according to travel arrangements
5.2 Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- Bank wire transfers
- Medical financing arrangements (where available)
- Insurance direct billing (pre-approved cases)
5.3 Currency and Exchange Rates
- Prices quoted in British Pounds (GBP) unless otherwise specified
- Currency exchange rates may affect final costs
- Exchange rate fluctuations are the patient's responsibility
- Bank charges and transfer fees may apply
5.4 Price Estimates
All price estimates are approximate and subject to change based on:
- Actual medical requirements and complexity
- Changes in treatment plans
- Additional services or complications
- Currency fluctuations and inflation
6. Cancellation and Refund Policy
6.1 Patient-Initiated Cancellations
| Cancellation Timeline |
Refund Percentage |
Conditions |
| More than 30 days before treatment |
90% refund |
Less administrative fees |
| 15-30 days before treatment |
75% refund |
Less administrative and cancellation fees |
| 7-14 days before treatment |
50% refund |
Less administrative and cancellation fees |
| Less than 7 days before treatment |
25% refund |
Subject to third-party cancellation policies |
6.2 Medical Cancellations
Cancellations due to medical contraindications or doctor recommendations:
- Full refund of our service fees
- Third-party costs subject to their cancellation policies
- Medical documentation required
- Alternative treatment options will be explored
6.3 Force Majeure Cancellations
Cancellations due to circumstances beyond our control:
- Natural disasters, pandemics, or government restrictions
- Political instability or travel bans
- Hospital closures or medical emergencies
- Refund terms subject to specific circumstances and insurance coverage
7. Limitation of Liability
7.1 Maximum Liability
Our total liability for any claims arising from our services shall not exceed the total amount paid by you for our services in the 12 months preceding the claim.
7.2 Excluded Damages
We shall not be liable for:
- Indirect, consequential, or punitive damages
- Lost profits, business interruption, or opportunity costs
- Emotional distress or pain and suffering
- Medical malpractice or treatment complications
- Third-party service provider failures
- Travel delays, cancellations, or disruptions
- Currency fluctuations or exchange rate losses
7.3 Third-Party Services
We are not liable for the acts, omissions, or failures of:
- Healthcare providers and medical facilities
- Airlines, hotels, and transportation companies
- Government agencies and visa processing
- Insurance companies and financial institutions
- Translation services and local support providers
8. Warranties and Representations
8.1 Our Warranties
We warrant that we will:
- Provide services with reasonable care and skill
- Use commercially reasonable efforts to coordinate your care
- Maintain confidentiality of your personal information
- Work only with licensed and accredited healthcare providers
8.2 Disclaimer of Other Warranties
Except as expressly stated, we disclaim all warranties, including:
- Warranties of merchantability or fitness for a particular purpose
- Warranties regarding treatment outcomes or results
- Warranties about third-party service quality
- Warranties regarding uninterrupted or error-free services
8.3 Patient Warranties
By using our services, you warrant that:
- All information provided is accurate and complete
- You have the legal capacity to enter into this agreement
- You will comply with all applicable laws and regulations
- You understand the risks associated with medical tourism
9. Indemnification
You agree to indemnify, defend, and hold harmless Go4Health Global, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, or expenses arising from:
- Your breach of these Terms or any applicable laws
- Your negligent or wrongful acts or omissions
- Inaccurate or incomplete information you provide
- Your failure to follow medical or travel instructions
- Claims by third parties related to your conduct
- Any medical malpractice claims against healthcare providers
10. Force Majeure
Neither party shall be liable for any failure or delay in performance under this Agreement due to circumstances beyond their reasonable control, including:
- Acts of God, natural disasters, or extreme weather
- War, terrorism, civil unrest, or political instability
- Government actions, laws, or regulations
- Pandemics, epidemics, or public health emergencies
- Labor strikes, shortages, or transportation disruptions
- Technology failures or cyber attacks
In such events, we will work with you to find alternative solutions or reschedule services when possible.
11. Governing Law and Dispute Resolution
11.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
11.2 Jurisdiction
Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11.3 Alternative Dispute Resolution
Before pursuing litigation, we encourage resolution through:
- Direct negotiation between the parties
- Mediation through a qualified mediator
- Arbitration under the rules of the London Court of International Arbitration
11.4 Class Action Waiver
You agree that any disputes will be resolved on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.
12. Modifications and Miscellaneous
12.1 Terms Modifications
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services after modifications constitutes acceptance of the new terms.
12.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12.3 Entire Agreement
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Go4Health Global.
12.4 Contact Information